Method

How a review actually proceeds

If you are commissioning the Fitness App Usage Review, this is the path those days take. Calendar readings and plan-only reviews skip the long silent-use week and keep the debrief.

1. The intake parcel

We ask for a staff or dummy login, two weeks of whatever completion table you already export, the printed class timetable, and the name of the person who answers when a member’s booking vanishes. If you cannot export a table, say so. We will still book; we will count on the screen together.

2. Silent use

Aisha follows a beginner pack with notifications off. She marks which sessions she could finish without guessing, and which “next” buttons opened a shop, a weigh-in, or a social feed. She does not score the brand. She writes the time of day she would have closed the app if she were tired.

3. The floor hour

In Johor Bahru we stand near reception. We do not interrupt a coach mid-cue. We ask members who are already waiting — water, towel, the pause before the 7 p.m. class — whether they will show us how they find last Tuesday’s session. Consent is spoken, not buried in a form. Outstation studios prop an iPad on the same counter.

4. The bound note

Mei Ling writes. Tables sit beside your timetable. Screenshots are cropped to the control the member actually uses. We avoid charts that need a legend. If a number is a guess because the export was incomplete, the sentence says it is a guess.

5. The debrief

You may dislike a paragraph. That is expected. We will not defend a vendor. We will defend a member who closed a mobility clip at 0:41. After the hour you keep the note. Email for a fortnight is included.

Ask for a usage review when you have a fortnight that can survive a stranger watching the first screen of your training app.