Legal
Refunds, deposits, and missed floor hours
These rules apply to commissioned reviews — usage readings, calendar readings, and training-plan completion reviews. This site does not sell goods, subscriptions, or downloadable products.
Eligibility
A refund is possible when we have not started silent use and you cancel in writing. Once we have logged into the member app you provided, the work has started.
Timeframe
Write to hello@web-porchpoint.click. We confirm the request within two working days and, if a refund is due, send it within fourteen working days of that confirmation.
Full and partial refunds
- Full refund of money received if you cancel before we begin silent use, minus bank charges if your bank deducts them on the return.
- Deposit retained, balance not taken if you cancel after silent use has started but before the floor hour. The deposit covers hours already spent.
- No refund of fees already earned after the bound note has been delivered, even if you dislike a paragraph.
Non-refundable items
The 30% booking deposit becomes non-refundable when silent use starts. Travel costs we have already paid for an agreed outstation visit are not refundable unless we cancel.
Process and method
Refunds return to the same bank account that paid the deposit or balance. We do not refund in cash at the desk. We do not refund to a third party’s account.
Cancellation and rescheduling
You may move a Johor Bahru floor hour once, with at least three working days’ notice, at no extra fee. A second move is billed as a half-day. If we must cancel (illness, building closure), we offer a new fortnight or a full refund of money received for the unfinished work.
No-shows
If no one is present for a booked floor hour and we cannot reach the named contact by phone, the hour is treated as delivered. The review continues from our silent-use notes. That hour is not repeated free of charge.
Work already started
Silent use, screenshot gathering, and drafting are work. They are not reversed because a vendor released an app update mid-fortnight. We will add a short appendix about the update if you send it before the debrief; that appendix is included, not extra, unless it requires a new beginner pack walkthrough.
Materials
Printed copies of the bound note are included for Johor Bahru debriefs. Extra bound copies are RM 40 each and are not refundable once printed.
Exceptions
If we are unable to complete a review because you never supply a login, we refund the balance not yet earned and retain the deposit after ten working days of unanswered reminders. If we are unable to complete because of our own failure, you receive a full refund of money paid for that review.