App review
Fitness App Usage Review
A bound reading of one member training app: workout library, rest-day copy, strength logs, and the moments members close a session early — written for gym owners and head coaches, not for a product board.
Who this is for
Owners and head coaches of gyms, reformer rooms, and boxing dens who already have a member app — the kind that holds the workout library, the check-in, or the remote follow-along pack — and who can feel that people open it more than they finish it. You do not need a research team. You need someone who will sit with the same screens a tired member sees at 9:40 p.m.
What you receive
A written usage review (PDF and a printed copy if we meet in Johor Bahru) covering:
- How a new member finds the first workout after paying.
- Where session timers, rest-day notes, and “mark complete” buttons sit on the thumb path.
- A sample of completed versus abandoned sessions across two typical weeks, using the exports or admin screens you already have. We do not scrape members in secret.
- A floor appendix: what we saw when we stood at reception and asked three members to open the app while we watched (with their consent).
You also get a ninety-minute debrief. We read the note aloud. You interrupt.
What is not included
We do not redesign the app, write code, sell a subscription, or promise a higher “score.” We will name copy that buries the deload week. We will not rebuild your workout player. If you want a developer after the review, you hire that person separately.
How the days run
- Intake (day 1–2). You send admin access or a recorded walkthrough, a class timetable, and two weeks of whatever completion export you already keep. We agree which member app is in scope — one app, one brand.
- Silent use (day 3–7). We create a dummy member (or borrow a staff login you provide) and follow a beginner pack, an intermediate strength block, and one live class booking if the app holds a calendar.
- Floor visit (day 8, Johor Bahru). We spend two hours at the desk and on the floor. Outstation studios join by video from the reception iPad.
- Write-up (day 9–12). The bound note. No dashboard mockups; tables of skipped sessions sit next to the timetable you already print.
- Debrief (day 13–14). In person at Level 9, 36 Demo Avenue, Johor Bahru 00000, or on a call.
Preparation
Tell members at reception that a reviewer may ask to watch them open the training app. Do not coach them to perform. Leave the “forgotten password” flow as it is; that path is often the most honest page in the product.
Constraints
One language in scope (English or Malay, you choose). One app. We will not review a consumer diet tracker that happens to sit next to the gym brand. Wearable heart-rate files are useful only if members actually look at them in the app; we will say so if they do not.
Price and next step
Fees start at RM 2,400 for a single-location boutique with one workout library. A multi-floor brand with separate class booking and remote packs is quoted after intake. A 30% booking deposit holds the fortnight.
Write to the desk with the app name, roughly how many members still open it, and the week you could host a floor visit.